CREAM STORY

Terms & Conditions

Welcome to Cream Story. By accessing our website, browsing our menu or placing an order online, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. Introduction

This website is operated by Cream Story to help customers explore our dessert menu, discover our offerings, place food orders and access our restaurant services.

1.1 Use of Website

You agree not to misuse this website for unlawful, fraudulent or harmful activities. All information provided by you must be accurate and genuine.

1.2 Food Orders & Acceptance

• Once an order is placed, you may receive confirmation through SMS, email or other available communication channels.
• Orders are subject to item availability and restaurant operating hours.
• We reserve the right to cancel an order in case of stock unavailability, pricing errors or operational issues.

1.3 Pricing & Payment

• All prices are listed in Indian Rupees (INR) and may include or exclude applicable taxes.
• Payments are securely processed through authorised third-party payment partners.
• Order processing is subject to successful payment confirmation, where online payment is applicable.

1.4 Food Quality & Allergens

We take reasonable care to maintain hygiene and quality standards during food preparation and packaging. Customers with known food allergies or dietary restrictions should verify ingredients before placing an order.

1.5 Limitation of Liability

Cream Story shall not be held responsible for delays caused by weather conditions, traffic, technical issues or other unforeseen circumstances. To the extent permitted by applicable law, our liability shall be limited to the value of the order placed.

2. Shipping / Delivery Policy

2.1 Delivery Areas

Food delivery is available only within the serviceable locations displayed or supported on our website and ordering platform.

2.2 Delivery Time

Estimated delivery time may vary depending on distance, order size, preparation time and restaurant workload. External factors such as traffic, weather conditions and holidays may cause delays.

2.3 Delivery Charges

Applicable delivery charges, if any, will be displayed during checkout before the order is confirmed.

2.4 Proof of Delivery

Customers may be required to provide an OTP, confirmation or signature at the time of delivery, wherever applicable.

3. Cancellation & Refund Policy

3.1 Order Cancellation by Customer

Since our food items are prepared fresh, orders once placed generally cannot be cancelled by the customer. Please review your order carefully before confirming payment.

3.2 Cancellation by Restaurant

We reserve the right to cancel an order due to the following reasons:

• Item unavailability or stock issues.
• Restaurant closure or operational difficulties.
• Technical errors or incorrect pricing.
• Delivery location outside our serviceable area.

3.3 Refund Policy

Refunds may be considered in the following situations:

• The restaurant cancels a confirmed order.
• Payment is deducted but the order is not confirmed.
• An incorrect item is delivered.
• The order is not delivered due to an issue attributable to the restaurant.

3.4 Refund Process

Eligible refunds will generally be initiated within 5–7 working days to the original payment method. The actual time taken for the refund to reflect may depend on the bank or payment provider.

3.5 Contact for Support

For order-related queries, cancellation requests or refund assistance, please contact Cream Story using the details below.

4. Changes to Terms & Conditions

Cream Story reserves the right to modify or update these Terms & Conditions at any time. Updated terms will be published on this page and will become effective upon publication.

5. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through our official contact details listed above.